Hyster enjoys a different relationship with our clients. We strive to produce complete client satisfaction created through world class production. Our objective is to anticipate the requirements of all our customers as well as deal with them with lift trucks that provide the value, the performance and the reliability which they truly demand.
At Hyster, we believe in starting with the customer. We annually perform focus groups and offer an on-going voice of customer research both on-line and in the field. We have more than 400 design engineers to translate that input into clever designs by applying our rigorous review gate process. Virtual prototype builds and advanced tools help ensure the best machine practices come together. Other advanced tools like for instance dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machines are subjected to virtual, physical and environmental tests, so as to guarantee the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests happen in real-world customer applications in order to make sure that our products have met our highest standards.
Demand-Flow Manufacturing Which is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total client satisfaction and flawless quality 100 percent of the time, every time.
Total Quality Every Time
Hyster uses an integrated MES or Manufacturing Execution System to initiate excellence from the beginning. The MES is responsible for managing production flow. The MES coordinates line activities such as part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits really hold all workers responsible for consistent quality, combined with the 5s workplace organization in place to help us accomplish it.
Hyster provides a variety of excellent features as standard with our products. By remaining dedicated to our focus on both safety and quality, and by being innovative from start to finish, we provide several of the best material handling machinery on the market. These are just some of the reasons why the corporation has become a leader in the business.